Customer Support Outsourcing
24/7 customer support solutions that enhance customer satisfaction and loyalty.
Multichannel support, technical assistance, help desk services, and customer experience management for businesses of all sizes.
Request Free Consultation See PricingQuick Enquiry
Or email: info@proedgeoutsourcing.comChannels
Multichannel Support
Voice Support
Email Support
Live Chat
SMS Support
Social Media
Help Desk
Services
Our Customer Support Services
24/7 Call Center
Round-the-clock inbound and outbound call center services with multilingual support.
Email Support
Professional email response management with SLA-based turnaround times.
Live Chat Support
Real-time chat support for instant customer query resolution and lead generation.
Technical Support
Level 1, 2, and 3 technical support for software, hardware, and digital products.
Social Media Support
Customer query management across all social media platforms and review sites.
Help Desk & Ticketing
Comprehensive ticketing system with escalation management and resolution tracking.
Pricing
Flexible Support Plans
Basic Support
₹12,000/mo
Up to 500 queries • Business hours
- Email & chat support
- 9 AM - 6 PM coverage
- Basic reporting
- Standard SLA
Professional Support
₹25,000/mo
Up to 1500 queries • Extended hours
- Multichannel support
- 7 AM - 11 PM coverage
- Advanced reporting
- Priority SLA
Enterprise Support
₹50,000+/mo
Unlimited queries • 24/7 support
- 24/7 multichannel support
- Dedicated support team
- Custom reporting & analytics
- Premium SLA
Process
Our Support Process
1. Discovery
Understanding your business, customers, and support requirements.
2. Training
Agent training on products, processes, and customer handling.
3. Go-Live
Launching support operations with monitoring and quality checks.
4. Optimization
Continuous improvement based on performance metrics and feedback.
Testimonials
What Our Clients Say
Anjali Mehta
Customer Experience Head, E-commerce
"ProEdge transformed our customer support with 24/7 coverage. Our CSAT scores improved by 35% in just 3 months."
Rohit Malhotra
CEO, SaaS Platform
"Their technical support team handles our complex product queries exceptionally well. Professional and knowledgeable."
Sanjay Patel
Operations Director, FinTech
"Multilingual support capability was crucial for our global expansion. ProEdge delivered seamless service across time zones."
Ready to enhance your customer experience?
Get a free support consultation and discover how we can transform your customer service.
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